Client Success Manager, Greater China

As we scale in Greater China, we're looking for a Client Success Manager to look after our Chinese-speaking advertisers - someone proactive, curious, and ready to help shape the region's mobile marketing landscape. This is a remote role: you can be based anywhere in an Asian time zone (for example, mainland China, Hong Kong, Taiwan, Singapore or Malaysia).

Your Role & Team

You will be our only Client Success Manager for Chinese-speaking clients. This means you are responsible for all customer success activities in this market: from the first onboarding call, through day-to-day support, to renewal and growth. In the market, you are the face of AVOW for these clients.

You will not do this alone. There is a team behind you:

• Our salesperson for China, who brings in new advertisers. You take over from there and make each partnership a success.

• Your team lead, based in our Berlin office, who supports and coaches you.

• Our marketing team, based in Europe, who you work with on activities for your market.

Because most of the team works in European time zones, you will often work on your own. We expect you to own the market: plan your work, notice what needs to be done, and act on it without waiting to be asked, then keep the team updated. If you like having a market of your own to build, this role is for you.

Why Growth Mindset matters to us

At AVOW, we hire for growth mindset. For us, this means:

• You see a new market or a difficult client as a challenge you want to take on.

• You ask for feedback and use it to get better.

• You talk openly about mistakes and what you learned from them.

• You keep learning: about our product, our industry and new ways of working.

In our interviews, we will ask you for real examples. Before we talk, think about times when you took ownership of something, started a project on your own, or learned from a setback. Specific situations and results help us most.

Your Mission

• Own a portfolio of advertisers in Greater China, from onboarding through renewal and growth

• Get to know your clients' business well enough to suggest improvements before they ask through regular client calls & in person QBRs 

• Keep a close eye on account health and act early on risks and new opportunities

• Be the bridge between your clients and our sales, marketing and product teams, and follow feedback through to a result

• Improve how we work: if a process slows you down, we want you to fix it, not work around it

Must-haves

• 3+ years in customer success, account management or another client-facing role

• Native or near-native Mandarin and confident business English, written and spoken

• Proven experience owning customer success activities on your own, for example as the main contact for a market, region or client portfolio

Nice-to-haves

• Experience in mobile advertising, ad tech or app marketing

• Cantonese, or knowledge of the Chinese OEM and app ecosystem

Two notes:

1. We know that people who identify as women, trans, or non-binary tend to hesitate to apply unless they meet almost every requirement. If that's you: we're more interested in your potential than a perfect checklist. Apply anyway.

2. On compensation: pay is structured around a clear grade and level framework, based on objective criteria (your experience, qualifications, scope of responsibility, and role-specific requirements). We're transparent about this from our first conversation.

1.  Intro call: A casual chat with TA to learn about you.

2. Deep dive: An in-depth conversation with your future hiring manager.

3. Problem-solving + presentation: Show us your thinking on a real challenge!

4. Meet the team (optional): An informal, no-agenda (virtual) coffee chat.

• Long-term growth & retention focus

• Learning & development budget

• An experienced, innovative, diverse team

• Sabbatical policy
  
  

We look forward to your application!